Add products to the cart, enter your details, and complete the payment. You will receive an order confirmation email.

Credit/debit cards, PayPal, Apple Pay, Google Pay, BLIK and other methods available at checkout.

Yes. We use PCI-DSS certified providers and do not store complete card details.

Yes, if the order has not been shipped yet. Contact us as soon as possible at support@wholenessbeauty.com.

We ship to Poland, all European Union countries, and several non-EU countries.

• Poland: 1–3 business days
• EU: 3–10 business days
• Non-EU: 7–14 business days

You will receive an email with the tracking code immediately after the order is shipped.

Yes, unless otherwise agreed, delivery takes place within a maximum of 30 days from order confirmation.

Yes. Duties, import taxes, and customs charges are not included in the price and are the customer's responsibility.

The package may return to the sender. In this case, the refund will be issued after deducting shipping and return costs.

If the address is incorrect or the package is not collected, it may be returned to the sender.

Yes. The cost of the new shipment will be covered by you, unless there was an error by the courier or the seller.

Yes. In case of order cancellation following a failed delivery, the refund will be processed after deducting shipping and return costs.

Yes. EU customers can withdraw within 14 days of receiving the order, without providing a reason.

Send a written communication to support@wholenessbeauty.com with the subject line "Withdrawal + Order Number" and send the duly completed form.

Only sealed, unopened, unused products with intact packaging. Opened cosmetics cannot be returned, unless defective.

Yes, for voluntary returns. No, in case of a defect or seller error.

Between 7 and 14 business days from the receipt of the return and after verification of product integrity.

Contact us by sending photos and a description of the problem. If the defect is confirmed, you will be entitled to a free replacement or a full refund.

The legal guarantee of conformity is 2 years from product delivery, according to EU Directive 2019/771.

No. The information is for informational purposes only. In case of specific skin conditions, consult a doctor or dermatologist.

Yes. We process data in compliance with GDPR and use compliant providers.

Yes. We use technical, analytical, and marketing cookies. You can manage them from the cookie banner.

Yes, and we clearly indicate this in the cookie banner and Privacy Policy.

No. You can also place orders as a guest.

Yes. Write to us at privacy@wholenessbeauty.com.

No. They are protected by copyright and cannot be used without written authorization.

No, any automated data collection or scraping is prohibited.

You can write to us at support@wholenessbeauty.com. We generally reply within 5–14 business days.