Terms and conditions of sale

TERMS AND CONDITIONS OF SALE for Wholeness Beauty — Granat sp. z o.o.

⸻

GENERAL PROVISIONS

By placing an order on wholenessbeauty.com, you accept these Terms and Conditions of Sale, which apply to all commercial transactions concluded through our online store.

If you do not accept these terms, please do not proceed with your purchase.

These Terms and Conditions of Sale should be read in conjunction with the Privacy Policy, Cookie Policy, and, where applicable, the Terms of Use published on wholenessbeauty.com.

⸻

1. SELLER IDENTITY

Wholeness brand cosmetic products are sold by: Granat sp. z o.o. ul. Internetowa 12 80-298 Gdańsk — Poland Tax ID (NIP): PL5842868581 – REGON: 541779846 – KRS: 0001174173. Email for orders and support: support@wholenessbeauty.com

2. SCOPE OF APPLICATION AND PERMITTED USE

Products sold on wholenessbeauty.com are intended for personal use only.

It is prohibited to: • purchase products with the intent of commercial resale; • resell products on marketplaces or third-party platforms without the Seller’s written consent.

We reserve the right to cancel orders that appear: • suspicious or fraudulent; • related to unauthorized resale; • multiple/serial orders placed by a single entity without justification.

3. CONCLUSION OF CONTRACT

Submitting the shopping cart and payment details constitutes an offer to purchase (a proposal to conclude a contract).

The sales contract is considered concluded only upon receipt of an order confirmation email by the customer from Granat sp. z o.o.

Before sending the confirmation, the Seller reserves the right to: • refuse or cancel an order in the event of obvious errors (price, availability, customer details); • request additional information; • fully refund the paid amount if the order cannot be fulfilled.

The customer may request to change or cancel an order before it is shipped by contacting customer service immediately.

4. PRODUCTS, AVAILABILITY, AND PRICES

• Products are offered subject to stock availability. • Some products or collections may be available exclusively online. • Prices stated on the website are expressed in the currency displayed to the customer and include Polish VAT for sales within Poland. • For international shipments, additional taxes, customs duties, or fees may apply, which are borne by the customer in accordance with the regulations of the destination country. • In case of obvious errors in price or description (e.g., a drastically low price), the order may be cancelled and funds returned to the customer. • In the case of price reductions, the lowest price applicable in the 30 days prior to the reduction will be indicated.

Product prices and availability are subject to change at any time without notice, provided that for orders already confirmed, the prices valid at the time of confirmation apply.

5. IMAGES, DESCRIPTIONS, AND ACCURACY OF INFORMATION

Wholeness Beauty makes every effort to present products as accurately as possible. However: • images are for illustrative purposes only; • colors may vary depending on user settings and devices; • descriptions do not replace the product leaflet, physical label, or professional medical advice.

The information provided does not constitute a medical diagnosis or treatment. In case of skin problems or specific conditions, it is recommended to consult a doctor or dermatologist.

6. PAYMENTS, INVOICING, AND TRANSFER OF OWNERSHIP

6.1 Payment Methods Available payment methods (e.g., credit/debit card, PayPal, Apple Pay, Google Pay, other Shopify-compatible systems) are indicated during checkout.

The customer agrees to: • provide complete, accurate, and up-to-date payment information; • possess legal title or authorization to use the given payment instrument.

6.2 Payment Security Payment data is processed by third-party providers certified to PCI DSS standards. The Seller does not store full payment card details.

6.3 Transfer of Ownership Ownership of the products passes to the customer only upon full payment of the due price.

7. SHIPPING, DELIVERY, AND NON-COLLECTION

7.1 Shipping • Products are shipped to the address provided at the time of order placement. • Methods and estimated shipping times are described in the dedicated "Shipping" section on the website, with delivery taking place no later than 30 business days from order confirmation.

The customer is responsible for the accuracy of the delivery address.

7.2 Delays Potential delays caused by couriers, customs inspections, weather conditions, or force majeure do not constitute grounds for Seller liability.

7.3 Non-collection and Return to Sender If a package: • is not collected; • or cannot be delivered due to an incorrect/incomplete address provided by the customer;

it may: • be returned to the sender; • and in the case of reshipment, a fee for re-delivery may be charged.

If non-delivery results from an error on the part of the Seller or the courier, a new shipment will be made at no additional cost to the customer.

7.4 International Shipments and Customs For shipments outside the European Union: • any customs duties, taxes, and import fees are borne by the customer; • refusal to pay these fees may result in the return of the package, and the costs may be charged to the customer (by deduction from the refund amount).

8. RIGHT OF WITHDRAWAL AND RETURNS

8.1 Right of Withdrawal (EU Customers) If you are a consumer residing in the European Union, you have the right to withdraw from the contract without providing a reason within 14 days of receiving the products, subject to exceptions provided for hygiene and sanitary reasons, as indicated below.

The right of withdrawal is exercised in accordance with the procedures described on the "Returns and Complaints" page.

8.2 Conditions for Return Acceptance For a return to be accepted: • products must be sealed, intact, and unopened; • packaging must not be damaged in a way that prevents further resale; • any freebies/promotions associated with the order may be subject to return along with the main product, in accordance with customer service instructions.

For hygiene and sanitary reasons, opened, tested, or used cosmetics are not returnable, unless there is a conformity defect or damage during transport.

8.3 Defective or Damaged Products In the case of a product: • defective at the time of delivery; • damaged in transit; • inconsistent with the order;

the customer is required to contact support@wholenessbeauty.com immediately, preferably by sending photos and a description of the problem.

In such cases: • the Seller will exchange the product or refund the funds at no additional cost to the customer, in accordance with internal procedures.

8.4 Return Costs Except for defects or errors on the part of the Seller: • return shipping costs are generally borne by the customer; • detailed rules are described in the "Returns and Complaints" section.

8.5 Refund Refunds are made: • using the same payment method used by the customer, unless otherwise agreed; • within the timeframes provided by applicable regulations and internal procedures (after receipt and verification of the returned products).

Products marked as "non-returnable", "final sale", or similar are not subject to the right of withdrawal if expressly stated at the time of purchase.

9. STATUTORY LIABILITY FOR CONFORMITY OF GOODS

In accordance with EU consumer protection regulations: • products must conform to the contract at the time of delivery; • in the event of non-conformity, the customer may request an exchange or refund in accordance with applicable law; • statutory liability for conformity of goods lasts for 2 years from the date of product delivery, in accordance with EU Directive 2019/771 (and relevant Polish law).

The warranty/statutory guarantee does not cover: • damages resulting from improper use or use inconsistent with instructions; • normal product wear and tear; • changes resulting from improper storage (exposure to heat, intense light, humidity).

10. PROMOTIONS, DISCOUNT CODES, AND SPECIAL OFFERS

• Each discount code, promotion, or offer is valid only for the specified period and in accordance with the stated terms. • Discount codes are non-cashable and cannot be combined, unless otherwise indicated. • Some categories or products (e.g., limited editions, special kits) may be excluded from promotions. • In case of abuse or misuse of codes, the Seller may cancel the order or withdraw the granted benefit.

11. LIMITATION OF LIABILITY

Wholeness Beauty / Granat sp. z o.o. is not liable for: • individual skin reactions or subjective effects resulting from product use; • use inconsistent with the instructions on the label or the website; • improper storage of products by the customer; • delays or non-delivery resulting from force majeure, courier issues, or events beyond the Seller's control; • indirect damages, lost benefits, lost profits, or other consequential damages.

In case of irritation or skin reaction, it is recommended to stop using the product immediately and consult a specialist.

12. PERSONAL DATA PROTECTION

Processing of customer personal data is carried out in accordance with: • EU Regulation 2016/679 (GDPR); • and the Wholeness Beauty Privacy Policy available on the website.

To exercise your rights (access, rectification, deletion, restriction, objection, portability), you may write to: privacy@wholenessbeauty.com

13. COMPLAINTS, CUSTOMER SERVICE, AND OUT-OF-COURT DISPUTE RESOLUTION

13.1 Complaints and Assistance For questions, complaints, or post-sales support, you may contact us via: • E-mail: support@wholenessbeauty.com

The Seller undertakes to provide a response within a reasonable time, approximately within 14 business days, excluding exceptional situations.

13.2 Out-of-Court Dispute Resolution (ODR) Customers residing in the EU may use the European Commission's Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr

Using the ODR platform does not exclude the right to bring the case before a competent court.

14. INTELLECTUAL PROPERTY

All content on the wholenessbeauty.com website (texts, photos, logos, graphics, layout, packaging design, video) is protected by copyright and registered or unregistered trademarks of Granat sp. z o.o. or their respective owners.

Reproduction, distribution, or commercial use of the content without prior written consent is prohibited.

15. AMENDMENTS TO THE TERMS AND CONDITIONS OF SALE

Granat sp. z o.o. reserves the right to: • update, modify, or replace these Terms and Conditions in whole or in part; • publish new versions on the website; • apply new terms only to future orders.

Orders already concluded remain governed by the terms applicable at the time of order confirmation.

16. GOVERNING LAW AND JURISDICTION

• These Terms and Conditions of Sale are governed by Polish law, subject to any inalienable consumer rights provided by the law of the state of the customer's residence. • Any disputes regarding the interpretation or execution of these Terms are subject to the exclusive jurisdiction of the Court in Gdańsk (Poland), unless mandatory legal provisions state otherwise for the protection of the consumer.

⸻

Last update: 01.12.2025 © Granat sp. z o.o. – Wholeness Beauty. All rights reserved.